Are you looking to take your business forward with cutting edge CRM features? Choosing the best CRM software is one of the best way to grow your business.
In today’s era, if you aren’t using the CRM tools for startup, business and enterprise then you’re losing sales and slipping behind the competition.
Before using CRM’s advanced feature to grow the business. There is a need to go through some basic things like what is CRM and how it helps in business.
What is CRM ?
The full name of CMS is Customer Relationship Management which is a new way of managing all the relationships of your company, interactions between customers and potential customers.
Customer relationship management (CMS) helps you to collect, organize and manage customer data easily
No matter what type of business you have, customers are the most important. In such a situation, you should treat them equally. By doing this, not only do you get a large number of customers, but they will also be loyal to your business.
One CRM systems help companies stay connected with customers, streamline processes, and improve profitability. Which is helps to your business relations improve.
CRM System an integrated system that supports sales, marketers and customer support in of your different field.
A CRM software improves on the following aspects of your business:
- Organize your prospect and customer data.
- Option to note down important points while talking to the customer.
- Send mails and track responses
- Manage your sales
CRM is one of the smart source of database that stores all the customer data that your company needs in future uses.
why your business needs cRM tool
It has not only single purposes of use. While there are various ways to using of CRM solution to get many benefits of your business. Here are 5 key benefits of using a CRM to your business:
1. better customer retention
Once you’ve procured and convert lead, you need to work for retain customers and customer loyalty. Doing this manually becomes complicated which there is a negative impact on our business, as a result many problems like low revenue, cash flow interrupted are created.
A CRM provides exclusive facilities to take special care of your customers. In addition, all these repeatable information is used for business promote to keep customers engaged with your business by CRM software.
Not only this, CRM is also provides features sentiment analysis, automated ticketing, customer support and user behavior tracking for a better experience for your customers. So that you can determine the problem and address them immediately with the customers.
2. increase sales
A CRM system provides many important features to boost sales. It helps in streamlining the sales process, building a sales pipeline and automating key tasks and storing and analyzing sales data.
It plays a vital role in rectifying the problem in setting up a step-by-step sales process.
As a sales rep, you can see how much a lead is actually impacted, so you can personalize your conversations And can encourage your next step.
3. Improve customer service
Now consumers not only check the quality and price of the product before buying it but they also want better customer service facility.
Customer experience is an important aspect of promoting sales that consumers now place importance on.
A survey of 15,000 consumers in 12 countries by management consulting company PwC found that 73% of respondents reported customer experience as an important factor in purchasing decisions.
It is very useful to know the queries of the customers and to solve their problems. Now, you are fully utilized CRM software then it’s easy to track things likes how things went wrong, how many reactions and what was said.
Now when one CRM is so useful to improve your business then why not use it. However, now it comes to choosing the right CRM which is perfect for your business.
The main purpose of this article is to help you choose the best CRM software which will take your better business to highest.
Best CRM Software for your business
The best customer relationship management (CRM) software provides valuable insight into what your customers want.
It simplifies everyday tasks by automating complicated tasks and tracking interactions.
Below we have reviewed the best CRM software that is absolutely right for your business:
1. HubSpot
In today’s competitive market, the HubSpot CRM tool is one of the most popular and widely used tools people choose. Its features are highly impressive which enable it to attract most of the customers and also it is largely free of cost.
HubSpot’s simple platform allows customers to get started without much change. With HubSpot, you can gain unprecedented insight into your customers that help you plan your sales.
Not only this, HubSpot’s enterprise platform has been specially built. Unlike a lot of enterprise software which has been cobbled together through acquisitions. Designed to grow your business quickly in mind.
The following are smart features on a single HubSpot software:
- Free CRM: HubSpot is a 100% free customer relationship management (CRM) software that can be used by everyone on the team.
- Live Chat: Chat is one of the cool feature which can be used to convert new leads, complete more deals and provide better customer service to connect with your website visitors in real time.
- Meeting Schedular: The HubSpot Meeting Scheduler is able to work with the apps you already use. Because HubSpot contacts are linked to the database. When a prospect books a meeting, it is automatically added to the database.
In additional, HubSpot provides many other important features like Website Activity Tracking, Task Management and Document Sharing.
The features listed here are hard to beat by the free plan of any other CRM tool. However, the paid hotspot plans are much better than this along with their price.
Pricing
The Starter plan for HubSpot’s paid service costs $50 per month. Starter Growth Suite is a great option for small businesses. However, it costs $45/month for a one-year subscription.
For first time users who haven’t used CRM before its, HubSpot’s freemium plans are really generous. It will be easy for a small business to understand whether they like the Hubspot way of doing things or not.
If you’re looking to grow your business quickly with HubSpot, try it for free today.
2. Salesforce
Salesforce CRM is one of the world’s leading cloud based CRM software providing creative CRM solutions. It can be used effectively for all businesses ranging from high-end enterprises to small start-ups companies.
Salesforce is a cloud-centric software company founded in San-Francisco in the US over two decade ago. Currently, this CRM is the market leader rating in revenue of over $13 billion a year.
It gives many better features for business development, some of which are discussed below:
- Boost productivity: No matter what is the size of the company. All sales reps have a desire to become a top performer, the features of Salesforce CRM can help in this.
- Uses on Mobile: Salesforce can be easily used on mobile devices. You can make log calls, respond hots leads, check dashboard, works opportunities, no matter where you are.
- Process automation: Use visual workflows to rapidly design and automate any business process you want with drag-and-drop simplicity. And drive success with a flexible approval process for deal discounts, expenses, and more.
If you talk about the pricing of Salesforcethen it is awesome from all other CRM software. Its pricing is completely flexible which means you pay only for the services you are using.
The Salesforceplans start at $25 per month. Which includes many basic features like account, lead and opportunity management. In additional, it has the most advanced plan where CRM is a complete solution which costs $300 per month.
There is nothing to worry about it, if you like its features then try 30 days free today.
3. Salesflare
Salesflare is one of the cloud based CRM tools/software in world. Which can be used by all small business and large entrepreneurial companies to effectively take it to a higher level.
Not only that SalesFlare is scalable with cloud based and in turn easy to use as well. Salesflare CRM helps in understanding the needs of the customers and generates new ways and solves the issues faster.
It has some special features which are quickly found on its dashboard:
- An Accounts section to collect relevant information on leads, prospects and customers. Also includes details on leads and potential actions, such as email opens and website visits.
- Fully automatic store customer data: SalesFlare automatically collects the email addresses, telephone and doc addresses of new customers. All this information appears automatically in your manual.
- Automatic logging of meeting or phone: It automatically connects to your calendar and mobile phone calls to log your meetings and phone calls with your customers.
Salesflare has many unique features that incorporate smart automation technology to make your business grow faster.
If you want to take your business at next step with the help of salesflare, you can start with grow plan its with just $29/month investment. In addition, there are larger plans Pro ($49/ month) and Enterprise ($99/month) are other plans that provide more features that best suit your business.
Sadly, there is no free plan for SalesFlare. However you can take advantage of 30 days to try it out.
4. Pipedrive
If your business is based on selling then Pipedrive is the CRM tool you need. According to a report, it helps teams to make 28% more sales on an average.
In one sentence, Pipedrive’s entire platform is focused on increasing sales. And Pipedrive can be easily integrated with all tools.
If you are hesitating to spend more on the initial investment right now then these are affordable compared to all the tools in the list. It starts at just $9.90 per month and goes up to $59.90 per user per month at the Enterprise level. It also offers a free trial, so you can try it before buying a subscription.
Pipedrive has dozens of great features tailored to the needs of your business. Some of which are given below:
- Boost sales: Spreadsheets and email tools are not enough to drive sales; Advanced software solutions are needed for great results. Specialized sales software (Pipedrive) is specifically designed to help support salespeople optimize their sales processes and forecast sales cycles.
- Customizable pipeline: Your business needs CRM that reflects your organization and their unique style Now you work so hard to get the work flow right. This approach allows you to standardize and make all the processes and activities associated with each of your deals your own.
- Reporting: Pipedrive’s custom reports give you an overview of every aspect of your business. The report has been designed to extract valuable insights from all aspects including your leads, activity, revenue or team performance.
In additional, Pipedrive include more features which are helpful in speeding up your business, although description all the features including in a single article are not possible.
If you are looking for the cheapest CRM for your business then Pipedrive is the right result of your search.
5. Zoho
Zoho is one of the best among all competitive CRM tools. Which helps them scale while building and maintaining relationships with their current and future customers.
CRM stores all of your customer data in one place and serves as an essential resource for your entire organization. CRM organization brings greater visibility into the process and plays an important role in providing a unified experience to the customer.
Some of the greatest features of the Zoho CRM are below:
- Ease of use: While selecting a CRM, priority should also be given to see that it should be easy to use. Zoho is aware that using them can get the most out of the CRM without any training.
- Flexibility: Is it possible to adapt your crm with all applications. Zoho is fully customizable to the integrate with the any application that use every day.
- Deals management: Deal prioritization, tracking and monitoring are just a few of the great CRM software great features. Zoho CRM Deal Management provides everything you need to manage deals across territories and structures.
- Sale force automation: A better CRM is helpful in organizing your sales tasks. Zoho automatically manages critical data such as leads, deals, activities and forecasts.
The starting price for Zoho beans is $14 per month. However, there is also a free plan that lets you subscribe with some of the same features.
In additional, Beyond that, Zoho’s top-tier plans are Enterprise and Ultimate ($40 and $52 per user per month, respectively).
Conclusion
The main objective of CRM is to increase your sales, provide excellent service to the customers while saving time and money. So that they keep coming back for your product and service.
The sales process for a successful business doesn’t have to be complicated, with choosing a right CRM you can handle it and make it simple.
The best CRM software not only increase the revenue of your business but also help in developing better relationship with the customers without any hassle.
Whatever may be the size of your business, it does not matter, just the work you do to develop the business is effective.
If you are looking for a full stack runtime solution, HubSpot is the go-to option for small business. The freemium plan is second to none in terms of depth. And it’s the only option on this list that has a dedicated service customer module.
